Shipping Policy

At Glowmoor, we want your Suncast to arrive safely, quickly, and ready to bring golden hour into your home.

Order Processing

All orders are processed within 1 to 3 business days after payment is confirmed.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking details.

Please note that orders are not usually processed on weekends or public holidays.

Shipping Times

Estimated delivery times vary depending on your location.

United States: 5 to 10 business days
United Kingdom: 5 to 10 business days
Europe: 6 to 12 business days
Australia: 7 to 14 business days
Rest of the world: 8 to 18 business days

These timeframes are estimates and may vary due to customs, carrier delays, high demand periods, or local delivery conditions.

Free Shipping

We currently offer free shipping on all Suncast orders.

There are no hidden shipping fees at checkout.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.

Please allow 24 to 72 hours for tracking information to update after your shipping confirmation has been sent.

If your tracking has not updated after a few days, please contact us at support@glowmoor.com and we will be happy to help.

Incorrect Shipping Details

Please make sure your shipping address is correct before placing your order.

If you notice an error in your address, contact us as soon as possible at support@glowmoor.com.

We will do our best to update the address before your order ships, but we cannot guarantee changes once the order has been processed.

Glowmoor is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Orders

If your order is delayed, please check your tracking link first.

If your package appears to be lost or has not arrived within the estimated delivery window, contact us at support@glowmoor.com with your order number.

We will review the issue and help you find the best solution.

Customs, Duties, and Taxes

Depending on your country, your order may be subject to customs fees, import duties, or local taxes.

These charges are set by your local customs authority and are the responsibility of the customer.

Glowmoor is not responsible for delays caused by customs clearance.

Damaged Packages

If your Suncast arrives damaged, please contact us within 7 days of delivery.

Send your order number and clear photos of the damaged item and packaging to support@glowmoor.com.

We will review your case and arrange a suitable solution.

30 Day Money Back Guarantee

We want you to love your Suncast.

If you are not satisfied with your order, you may be eligible for our 30 day money back guarantee.

Please contact us at support@glowmoor.com within 30 days of receiving your order to start the return process.

For more details, please see our Return Policy.

Contact Us

If you have any questions about shipping, tracking, or your order, contact us at:

support@glowmoor.com